At Newlay Eggs, we believe in doing things the right way — from partnering with sustainable farms to delivering farm-fresh eggs straight to your doorstep. Our policies are designed to keep things simple, fair and running smoothly for everyone.
Freshness & Availability
Our eggs arrive every 3 days and are shipped out immediately. If something you’ve ordered isn’t available, we’ll be in touch promptly to arrange a suitable replacement or refund.
Pricing & Product Details
The egg industry is subject to market fluctuations, with factors such as avian influenza (bird flu), supply shortages and farm biosecurity measures potentially impacting availability and pricing.
At Newlay Eggs, we’re committed to keeping our prices as competitive as possible while continuing to deliver fresh, quality eggs. However, due to changes in supplier costs and market conditions, prices and product availability may vary from time to time without prior notice.
Orders & Changes
Once your order is confirmed, we get straight to work. Orders can be amended or cancelled before dispatch. Once your eggs have been packed or are out for delivery, we’re unable to make changes.
Newlay Eggs reserves the right to cancel or decline orders where necessary, including due to stock availability, pricing errors or website errors.
Delivery & Responsibility
Deliveries may be left without a signature where it is safe to do so. Once your order has been delivered to your nominated address, responsibility for the order transfers to you.
For the best quality and freshness, we recommend bringing your eggs inside and storing them correctly as soon as possible.
Food Safety
Our eggs are fresh food products and should be handled and stored appropriately upon delivery. Once your order has arrived, we cannot accept responsibility for issues arising from improper handling or storage.
Fair Use
We ask that all customers engage with our store fairly and respectfully. We reserve the right to restrict service in cases of misuse or abuse.
