At Newlay Eggs, we take pride in delivering fresh, quality eggs to your door. Every order is carefully packed and checked before dispatch to ensure it arrives in the best possible condition.
Damaged Deliveries
Eggs are naturally fragile, and while we take every precaution during packing and delivery, damage can occasionally occur.
If your order arrives with significant damage, please contact us within 24 hours of delivery so we can investigate. To help us assess the issue, please provide your order number and clear photos of:
- The damaged eggs
- The internal packaging
- The external packaging, where applicable
Claims submitted outside this timeframe, or without sufficient supporting evidence, may be more difficult to assess.
Returns, Refunds & Replacements
Due to the perishable nature of our products, we’re unable to accept returns or offer refunds for change-of-mind purchases, minor cosmetic cracking, or damage caused by incorrect handling or storage after delivery.
Once your order has been delivered, we recommend bringing your eggs inside promptly and storing them appropriately.
Where significant damage has occurred during delivery, we’ll review each claim fairly and determine whether a refund or replacement is appropriate.
Need Help?
If you have any concerns about your order, please get in touch with the Newlay Eggs team as soon as possible, including your order number and details of the issue. We’ll do our best to resolve the matter promptly and fairly.
